ercigoj watches

Warranty

Last updated

This warranty does not affect your statutory rights. You always have the legal right to claim, free of charge and from the seller, the remedies for any lack of conformity of the watch (see terms of sale, section 8). The warranty is given in addition to those rights and does not exclude or limit them.

Guarantor

VEZENJE ERCIGOJ proizvodno in trgovsko podjetje d.o.o., Gasilska cesta 18, 1000Ljubljana, Slovenia.

What we guarantee

We guarantee that your Ercigoj watch works faultlessly and is free of defects in materials and workmanship of the movement, the case and the embroidered dial, for the whole warranty period, starting on the day the watch is delivered to you.

Which watch

The warranty applies to the watch identified by its model name and edition number on the warranty card delivered with it. The card also states the delivery date.

How long, and where

Two years from delivery, valid worldwide. It stays with the watch if you give or sell it to someone else within that time.

This is the guarantee of faultless operation that Slovenian law requires for watches (Rules on goods for which a guarantee of faultless operation is issued, Art. 2, item 1.m). We give it for two years, twice the statutory minimum, and nothing on this page reduces what the law requires of it.

Your rights under the warranty

  • We repair any covered defect free of charge, including parts, labor and shipping both ways.
  • We complete the repair within 30 days of receiving your claim. If a repair needs longer, we may extend this once by at most 15 days, telling you the reason before the 30 days are over.
  • If the defect is not repaired in that time, we replace the watch with a new, faultless one.
  • If we can neither repair nor replace it in time, you may ask for a full refund or a price reduction.
  • If the defect appears within 30 days of delivery, you may ask for a refund straight away.

How to claim

Write to watches@ercigoj.com with your name, the model and edition number, and a short description of the fault. We reply within five business days with instructions and a prepaid shipping label; please do not send the watch before we reply. The warranty card, or your order confirmation, serves as proof of purchase. Warranty service is carried out by our authorized service, Vezenje Ercigoj d.o.o., Gasilska cesta 18, 1000Ljubljana, Slovenia.

What is not covered

  • normal wear, such as scratches on the case or crystal;
  • normal wear of the strap, such as stretching, creasing or fading of the leather (a strap that is faulty in its materials or workmanship is covered);
  • damage from impacts, falls or other accidents;
  • water damage beyond the water resistance stated for the model;
  • damage from repairs, openings or alterations by anyone other than the Ercigoj embroidery studio.

Service after the warranty

For at least three years after the warranty ends, we provide paid repairs, maintenance and spare parts for your watch through the Ercigoj embroidery studio in Ljubljana.

Care

Instructions for use and care come with the watch. Please keep the watch away from strong magnetic fields and water beyond its stated resistance, and have it serviced only by the Ercigoj embroidery studio.